Common Questions

It all comes down to the experiences you and your customers get.

Most agencies prioritize performance marketing and paid media, but we know the real magic happens after the click. Your website is where people truly make decisions, research, and transact. Optimizing those interactions is how we grow conversions, revenue, and profitability.

We’ve built and refined a four-stage approach to delivering an exceptional experience:

• A diagnostic sales process. We don’t blindly prescribe solutions. Like doctors, we investigate root causes and understand your unique challenges before recommending treatment.
• Thorough onboarding. We’re always crystal clear on exactly what we’ll deliver and how we’ll work together.
• Collaborative engagement. We provide honest (and sometimes uncomfortable) feedback, always with your success in mind.
• Positive offboarding. Ready to say goodbye? We’ll leave you in the best possible position, whether it involves providing detailed documentation or even personally handing over to your new provider.

There are three key reasons to hire an agency:

1. Fill an experience, skill, or resource gap with external support
2. Boost productivity by handling tasks alongside internal resources
3. Gain an objective “third voice” to improve strategic decisions

We work with B2C enterprise organizations with revenue above $50m. Current and previous clients operate in ecommerce, financial services, travel, education, and healthcare.

We don’t specialize in specific industries and are happy to keep it that way. Our outside perspective helps us approach partners’ challenges more objectively than other agencies. Call it a “customer’s-eye view.”

We offer two ways to work together: ongoing support through a monthly retainer or fixed-price projects as needed.

We find the best results come from building a true partnership—one where we take time to understand you and your team to learn how we can make your work life more efficient and less stressful. This collaboration involves open, honest communication and absolute transparency at every step, ensuring your business’s long-term success.

Not big on committed relationships? No problem (fun fact: neither are pandas—they go with the flow). We’re happy to support you with fixed-scope projects whenever you need them.

Not at all. We’ll tailor our approach to fill specific gaps in your marketing or technical expertise or resources and deliver whatever advice you need.

Have us build a strategy, optimize and execute yours, implement new tech, or all of the above. We’re also here for analytical support.

Because of the level of support and expertise we provide our enterprise clients, monthly retainers start at $8,000. Fixed projects start at $10,000. However, because every engagement is custom-scoped based on your specific needs, you will need to experience our diagnostic process to determine the exact cost for you.

Smart Panda Labs is technology-agnostic.

While we partner with major platforms like Salesforce, Optimizely, and Contentsquare, we support multiple tools and can adapt to your existing tech stack. Or implement something new that you have your eye on.

While we can’t guarantee specific conversion rates—because they simply can’t be guaranteed—we promise measurable insights and data to help you make better decisions. Experimentation (a pillar of our services) is about continuously learning what works and avoiding choices that prove costly to your business.

Although we can’t guarantee results, we promise you’ll never pay for one of our errors. If anything goes wrong during our work together, we’ll investigate the root cause, credit the time spent on the issue, and redo the job at no additional cost—all while learning and refining our process for future projects.