Smart Panda Labs Appoints New Director of Client Success

    1024 467 Shamir Duverseau

    Orlando, FL – September 25, 2019 — Smart Panda Labs, a digital consultancy using data and creative intelligence to drive customer lifetime value, today announced the appointment of Lisa Edwards to the newly-created position of Director of Client Success. In this key leadership role, Edwards will collaborate with and support clients on goal-oriented and data-driven business strategy and development solutions while promoting transparency and managing expectations with internal project teams.

    “Since our founding in 2010, Smart Panda Labs has been on a steady growth trajectory – guiding the digital business and marketing strategies of some of the world’s most successful global brands,” said Shamir Duverseau, co-founder and managing director of Smart Panda Labs. “Creating the position of Director of Client Success is a logical step forward in our company growth and in advancing the exceptional client service that has become our hallmark.

    “Lisa is uniquely-suited to assume this position,” continued Duverseau, “With deep domain expertise in product management and digital strategy combined with her charismatic approach to managing client relationships and project teams, Lisa will be instrumental in ensuring our clients’ long term profitability and optimizing the considered purchase journey of their customers.”  Prior to her appointment, Edwards served as Engagement Director at Smart Panda Labs.

    About Lisa Edwards

    Lisa Edwards is an accomplished and versatile leader with 10+ years of digital strategy, product development and project management experience. Building and fostering Smart Panda Labs client relationships, Edwards simultaneously focuses on the goals and growth of team members to promote an environment that encourages innovation. Her specialties include product development and management, digital marketing strategy and planning, Agile project management, partner development, and relationship management. Before joining Smart Panda Labs, Edwards led successful multi-million dollar digital programs at The Walt Disney Company.


    Shamir Duverseau

    Shamir leads the firm's strategic planning and business management. He has worked across a number of industries, from travel to entertainment to technology, working with brands like Southwest Airlines, The Walt Disney Company, and NBC Universal. During his last 20 years in marketing, Shamir has held leadership roles, overseeing everything from product management to digital strategy, including user experience design, web development, testing and web analytics. Prior to Smart Panda Labs, Shamir was the Senior Director of Digital Strategy and Services for Marriott International’s Vacation Club Division.

    All stories by: Shamir Duverseau

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